Customer Service Officer

Company DescriptionApplied Industrial Technologies - New Zealand is a leading industrial distributor of premium brands with branches throughout New Zealand. We provide a broad range of world-class products and solutions to suit any application. Our close working partnerships with customers gives us a unique understanding of the processes and challenges specific to every major industry. We align ourselves with major brands and suppliers to ensure our customers have access to a leading range of quality products and solutions.Role DescriptionThis is a full-time role for a Customer Service Officer located in East Tamaki. You will be responsible for providing exceptional customer support and service, ensuring customer satisfaction and a positive customer experience across our branch network in New Zealand. The role involves handling branch enquiries, providing prompt and accurate pricing, ensuring correct processing of orders to minimise credits, resolving customer issues, and maintaining strong relationships.QualificationsStrong interpersonal skillsCustomer satisfaction and customer support experienceExcellent customer service skillsAbility to provide a positive customer experienceGood problem-solving and conflict resolution skillsEffective communication skillsAttention to detail and strong organizational skillsAbility to work well in a teamPrior experience in the industrial or manufacturing industry is a plus#J-18808-Ljbffr