Customer Service Manager - Work From Home

Customer Service Manager - Work from home Company: Sonic Automotive Job Type: Part-Time Location: Remote / Work from Home (Open only for candidates based in New Zealand) Salary: $4,000 - 5,200 monthly Urgent - Immediate Start Job Description Sonic Automotive is seeking a dedicated and confident Customer Service Manager to work from home in Christchurch, Canterbury, NZ on a part-time basis.
As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management.
Responsibilities Develop and implement customer service policies and procedures to ensure top-notch service delivery.
Manage a team of customer service representatives, providing training and guidance as needed.
Resolve escalated customer complaints and issues in a timely and satisfactory manner.
Monitor customer satisfaction levels and implement strategies to improve overall customer experience.
Collaborate with other departments to ensure seamless communication and coordination for effective customer service.
Analyze customer feedback and data to identify trends and areas for improvement.
Create and maintain reports on key performance indicators related to customer service.
Requirements Bachelor's degree in Business Administration or related field preferred.
Proven experience in customer service management.
Strong negotiation and strategic planning skills.
Excellent communication and interpersonal skills.
Ability to work independently and remotely.
Proficiency in CRM software and Microsoft Office Suite.
Confident and dedicated personality traits.
Benefits Free accommodation for remote work setup.
Joining bonus for new hires.
Employee discounts on company products and services.
Embrace creativity in a culture that values fresh ideas and inventive solutions.
If you meet the requirements and are interested in joining our team, please apply by the deadline of August 26, 2024.
We look forward to welcoming a dynamic Customer Service Manager to our team at Sonic Automotive.
How to apply Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule This job has the following work schedule: Flexible #J-18808-Ljbffr