Full time
Our client is a supplier of engineering consumables based in Hawera, with customers all over New Zealand. Intrinsic in their mission is a strong dedication to being customer centric. They don't just value great customer service – they live it.
Due to growth within the team, they are looking for a Customer Service Manager who shares their vision and wants to lead a team that makes a real difference. If you thrive in a fast-paced, high-energy environment and love helping others succeed, this is where you belong.
As our Customer Service Manager, you will: Ensure prompt and professional handling of customer inquiries through various channels.
Lead and motivate a team of customer service representatives to ensure exceptional service.
Develop strategies to enhance the customer journey, boost satisfaction, and improve retention.
Handle escalations with grace, turning challenges into opportunities for loyalty.
Collaborate with cross-functional teams to streamline processes and enhance communication.
Provide ongoing training, feedback, and support to your team, empowering them to deliver excellence.
What You Bring to the Role: A successful Customer Service Manager should embody a variety of behaviours that contribute to effective leadership and excellent customer service. Here are some key guidelines:
Commitment to Team: You value loyalty and support your colleagues. You focus on solutions and aim to exceed customer expectations.
Customer-Centric Leadership: With at least 3 years in customer experience, preferably in engineering consumables, you inspire and motivate your team.
Effective Communication: You understand customer needs and communicate clearly. You actively resolve issues and adapt to changes.
Technical Proficiency: You are skilled in Microsoft Office, e-commerce platforms, and ERP systems for efficient task management.
Focus on Efficiency: You apply the 80:20 principle to maximise results. You always seek ways to add value to the team and customer experience.
Please Note: To be considered for this role, you must reside in New Zealand and have secured working rights. Visa support is not available for this position.
To Apply: Recruit NZ, part of People Inc specialises in recruitment for small to medium local NZ businesses and has been New Zealand's premier recruitment agency since 2008.
We appreciate all applications, but only candidates selected for an interview will be contacted.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a customer services manager?
How many years of people management experience do you have?
Do you have experience in a role which requires relationship management experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
This role is based in-house; no hybrid or remote position available. Type "yes" if you understand this.
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