Job Description: Customer Service ManagerCompany: Icare Medical GroupLocation: New ZealandPosition: Customer Service ManagerEmployment Type: Full-TimeAbout Us:At Icare Medical Group, we are dedicated to enhancing the quality of life for individuals through innovative homecare solutions. We specialize in designing and manufacturing high-quality homecare equipment and products, serving customers across New Zealand, Australia, and the USA. Join us in our mission to deliver exceptional care and comfort to our clients around the globe.Role Overview:As the Customer Service Manager, you will play a crucial role in ensuring that our clients receive outstanding support and service. You will be responsible for leading the customer service team and admin team, developing service strategies, admin efficiencies, and enhancing the overall customer experience.Key Responsibilities:Develop and implement customer service policies and procedures to ensure exceptional service delivery.Lead and manage the customer service team, providing coaching and support to enhance performance and engagement.Oversee the resolution of customer inquiries and complaints, ensuring timely and effective responses.Analyze customer feedback and service metrics to identify trends and areas for improvement.Collaborate with other departments to enhance the overall customer experience and address client needs effectively.Prepare and present regular reports on customer service performance, including key metrics and improvement initiatives.Why Join Us?Be part of a compassionate, dedicated, and positive team committed to making a difference in the healthcare industry.Competitive salary and benefits package.Opportunities for professional growth and development.
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