Customer Service Manager

Details of the offer

Team leadership and operations role with a property management twist!
Join the team at our UniLodge property in Auckland.
About the Role Full-time position - 40 hours per week across Monday to Friday Manage your own Customer Service team Manage the day-to-day administrative operations Recruit, manage and develop a team of high performing staff Build and maintain relationships with each key stakeholder group (investors, key learning institutions and body corporate) Working with Property Manager Operations in relation to leasing Ongoing management of the apartments including inspections and maintenance requests Manage the property's day to day financial performance Work with Property Manager Operations on the accounting of rent and owner payments Work with Property Manager Operations to ensure fluid communication with owners and body corporate Maintain the property to the highest level of cleanliness and presentation Prepare and provide any reports for senior management as requested Be an active member of the emergency response team during shift times About You Previous leadership experience in the accommodation industry Experience with leasing and property management (highly regarded) Highly developed interpersonal skills with the ability to problem solve & manage conflict A focus on service and quality with the passion to deliver outstanding experiences NZ Police Vetting (required) Why UniLodge UniLodge specialise in student accommodation and have been an industry market leader since 1996.
The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; and we employ a team of over 1200 staff across our business.
We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of trust, engagement, collaboration , and fun .
Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are the heart of our business, and their contributions are valued and celebrated.
We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services.
We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
Apply Now If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge reserves the right to withdraw this advertisement at any time.
Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
***All final applicants for this position will be required to provide evidence of a criminal record check.
Please note that people with criminal records are not automatically barred from applying for this position.
Each application will be considered on its merits.
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Nominal Salary: To be agreed

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