Join the team at our UniLodge property in Auckland City for a leadership and operations role with a property management focus.
15th March, 2024 Manage your own Customer Service teamJoin our growing company! 15th March, 2024 Manage your own Customer Service teamJoin our growing company!We are looking for a Front Office Supervisor (internally known as the Customer Service Manager) to join our team at the Whitaker Place site in Auckland CBD. This particular property is an apartment-style student accommodation complex that houses 300 students. As the Customer Service Manager, you will be responsible for managing a small operations team, overseeing daily operations, leasing student apartments, and providing support to residents.
ABOUT THE ROLE Full-time position40 hours per week across Monday to FridayManage the day-to-day administrative operationsRecruit resident advisors and oversee the management and development of a team consisting of high-performing staffBuild and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)Assisting the Property Manager Operations in relation to leasingOngoing management of the apartments including inspections and maintenance requestsManage the property's financial performance and actively update the Property Manager OperationsAssisting the Property Manager Operations on the accounting of rent and owner paymentsMaintain the property to the highest level of cleanliness and presentationPrepare and provide any reports for senior management as requestedBe an active member of the emergency response team during shift timesABOUT YOU Previous leadership experience in the accommodation industryExperience with leasing and property management (highly regarded)Experience in a University environment (highly regarded)Highly developed interpersonal skills with the ability to problem solve & manage conflictA focus on service and quality with the passion to deliver outstanding experiencesNZ Police Vetting (required)WHY UNILODGE
UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
APPLY NOW
If you are interested in joining our team, please submit your application as soon as possible. Make sure to outline all the amazing qualities and skills you possess that can contribute to our organization.
Please note that UniLodge may withdraw this advertisement at any time. We will process candidates' applications as they are received, rather than waiting until the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. ***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.Apply For Job#J-18808-Ljbffr
