Customer Service Manager - 3Pl

Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Join a thriving team as a Customer Service Manager (3PL) with our client based in Wiri!We're seeking a dedicated Customer Service Manager to oversee our client's 3PL operations. As part of our senior management team, you'll lead a team of service representatives, ensuring exceptional client experiences, resolving issues efficiently, and optimizing processes. Your role involves:Key Responsibilities:Team Leadership: Mentor and guide your team to success, fostering a collaborative environment.Customer Relationship Management: Build strong client relationships and manage inquiries effectively.New Customer Implementation: Lead seamless onboarding of new clients, collaborating with various teams.Systems Management: Utilize our operating system proficiently and provide training to team members.Invoicing: Ensure accurate and timely invoicing for all clients.Process Optimization: Identify and implement improvements to enhance efficiency.Cross-functional Collaboration: Work closely with other departments to ensure smooth operations.Performance Monitoring: Develop and maintain KPIs to measure service effectiveness.Compliance and Quality Assurance: Ensure adherence to regulations and maintain service quality.Claims Handling: Document and investigate client claims promptly and thoroughly.Qualifications:Proven experience in customer service within the 3PL industry.Strong leadership and communication skills.Analytical mindset and proficiency in relevant software.Adaptability to change and willingness to learn new systems.Join us today and play a pivotal role in ensuring client satisfaction and organizational success!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a customer services manager?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr