Customer Service

We are urgently looking for a Customer Service team member to join our team on the North Shore. Your purpose will be to provide an impeccable customer experience throughout the customer life-cycle while proactively identify sales leads for the business. This role has responsibility for handling inbound / outbound customer communications and enquiries as part of a national Customer Service team. During these communications, you will be processing sales orders, providing product information, resolving issues and providing solutions to the customer's needs. While supporting customers, you will also support the sales and marketing team with their sales initiatives. You will proactively identify sales leads and opportunities, escalating these to the sales team. This role works collaboratively with other team members to ensure all individual and team KPIs are achieved. Qualifications/Experience Required A proven history of excellent Customer Service experience or similar. Competencies Capability with using reporting and administration systems: Microsoft Suite, CRM & ERP software. Strong interpersonal, communication and presentation skills. Friendly and bright phone manner and active listening skills. Ability to maintain task progression while responding to unplanned actions. High level of accuracy and attention to detail. Ability to be proactive and plan effectively and efficiently. Benefits Full time hours, Monday - Friday Great Team Reputable company If this role sounds like you, Apply today! For any queries, call us on ******** , option 1,1,3.