Customer Service (Freight Forwarding) Here's your chance to take charge of your clients' import and export air and sea shipments from start to finish, with full accountability. You'll build strong, lasting relationships with repeat customers and manage a key client, making a real impact on their supply chain journey! Why You'll Love Working Here: Stable organisation with a loyal and diverse client basePukekohe location (save your time and fuel costs)Small boutique international freight business About the Company: A boutique freight forwarding business with a solid reputation, loyal client base and a team with wealth of knowledge and experience between them. Located in the heart of Pukekohe the desk is ready and waiting for you to join the team. About the Role: Customer service, in our client's eyes, is all about creating connections! It's about getting to know them and their needs and thinking outside the box to transport their freight across the globe—whether by air, sea, or road. You'll need to be a freight whiz, ready to tackle any technical questions that come your way. In this role, you will handle inbound calls and emails, place and track orders with overseas suppliers, obtain the correct paperwork, engage with third parties, release shipments, organise transportation, and invoice clients. What We're Looking For: 2-4 years international freight forwarding experiencePrevious experience placing orders with overseas suppliers Brings energy and personality to the team and clientsUnderstands Air and Sea freight processes, paperwork and terminologyStrong communication skills via phone and email correspondenceStrong attention to detail, with excellent tracking, recording, and computer skills.Ability to prioritise and multitask while managing shipment deadlines. If you're looking for a role with autonomy, challenges, and daily client interaction, we encourage you to apply! This role is managed by PeopleInk. To apply, please use the link below. If you are shortlisted, we will contact you within 10 working days. Thank you for your interest!