Customer Service Executive Location: Christchurch (hybrid working after probation)
Salary: £25000 starting salary with an opportunity for this to rise to over £29500. Plus, fantastic benefits.
Start date: You MUST be able to start on 4th Nov and not have any long-term holidays for the training period of 8 weeks due to the training needs (training is only Monday to Friday and core working hours).
Hours: FULL TIME hours working on a rota between 8am and 6.15pm Monday to Friday and 8 – 16.30 on a Saturday (1 in 6 Saturdays). Hybrid working opportunities once training has been completed.
Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.
Due to growth, our client is looking to recruit Customer Service Advisors to support within their contact centre and assist customers in managing their claims.
Responsibilities: Receive incoming correspondence and calls from customers, clients, and third parties relating to insurance claims. Manage a portfolio of claims, assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Inform customers who aren't covered at the first opportunity. Assess and raise awareness of any fraudulent activity. Empathise with customers and support them at a challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider. Liaise with 3rd parties to resolve queries and process claims, recovering money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. Ideal Candidate: Previous experience in a telephone-based customer service position or insurance claims. High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills. Comfortable navigating computer systems (full training will be given). High levels of pro-activity; good organisation and planning skills. Great team player. Ability to stay calm, confident, and focused while handling high numbers of incoming calls. Ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to process information quickly. Literate with the ability to tailor communication to the appropriate audience. High levels of attention to detail. Benefits: Free on-site parking. Free Health Cash Plan for cover towards treatment for dental, prescriptions, and more. Consistent development. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria). Discount on home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5%. Fully equipped gym and other social club facilities. To be considered, please submit your CV ASAP.
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