About Southern Cross We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live well for longer.With almost a million members in our care, we are New Zealand's leading health insurer.We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.About the roleAs part of our Contact Centre whanau, you will have the opportunity to make a positive difference to our members and colleagues' health and wellbeing. You will be joining an award-winning team, proud winners of the 2024 Readers Digest Quality Service Award. A diverse team who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive, celebrate each other's wins, all while bringing their whole selves to work.Responsibilities:You will deliver exceptional customer service, fostering member satisfaction and brand loyalty.You will ensure our members maximize the value of their insurance products by efficiently resolving inquiries and processing policy changes.You will practice continuous improvement, keeping up to date with your knowledge around changes in policy, product, and processes.Accurately record and manage inquiry details using our systems.About you:You are customer focussed and love helping people.You have a positive outlook with a growth mindset.You have great communication skills and a friendly manner.You are resilient and self-aware.You will be self-motivated to reach your goals.Ngakau nui. Ahurutanga. Tikanga.Join a proud diverse team, that is always there, always real, always true. If you thrive in a caring, honest, and open culture, you will love working with us.We know that it is our team's culture and wellbeing that drive us forward. That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We promote a healthy work/life balance, and our employees are encouraged to – and rewarded for – living well.In return for your talent and skills, you will receive our amazing benefits package:Five days of wellbeing leave and a volunteer day per year.Flexible in-office and remote working for we, team and me through our hybrid ways of working.Comprehensive induction programme.Development Pathway programme with remuneration increases as you move through the steps.Fully subsidised medical insurance for you and your immediate whanau.Life insurance cover and discounts on pet and travel insurance.Additional parental leave benefit and financial wellbeing support.Opportunity to purchase flexi leave.A leading workplace wellbeing programme.At Southern Cross, it's important to us that we are committed to equity, diversity, and inclusion. The first step on this path is to mihi atu to Te Ao Maori. We know the importance of unity with indigenous peoples of Aotearoa, in this unity we will grow together.We are looking for individuals who embody Southern Cross' Values and Behaviours, someone who can bring their whole self to work, and thrive in our supportive environment. We encourage applications from any background.Our commitment to LGBTQIA+ and minority communities is reflected in our culture and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.If you share our commitment and passion, then apply now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Experience: 1 yearSkills: Customer Service ConsultantQualifications:Customer ServiceCall centreCommunication skillsResilientHelping peopleProblem-solvingEducation: Secondary School/High School
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