Customer Service Consultant - Financial Services

About the Company: Our client is a leader in the financial services industry providing high quality products to their Kiwi customers. About the Role: This role will involve delivering exceptional service to customers via phone and email. You will be expected to assist with a variety of scenarios, including managing difficult conversations. Other responsibilities will include: Finding innovative solutions for customers Understanding and adhering to legislative and process requirements Communicating with empathy About You: You MUST have at least two years of contact centre experience Experience in financial services is advantageous (but not essential!) Strong verbal and written communication skills A customer-centric nature – you will be empathetic and enjoy helping customers Strong resilience – you will be able to manage tough conversations and provide support to customers who may be going through difficult situations Willingness to learn and ability to pick up on systems/processes Apply Now! To find out more, please get in touch with Alex on ******** for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.