**Job Title:** Customer Service Associate - Remote Work **Company:** Commercial Metals **Location:** Wellington, Wellington, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description: Commercial Metals is seeking a motivated and dynamic Customer Service Associate to join our team in a remote capacity. This part-time position is ideal for candidates who are energetic and driven, with a passion for providing exceptional customer service. As a Customer Service Associate, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, solving problems, and delivering support related to our products and services. ### Key Responsibilities: - **Customer Interaction:** Serve as the primary point of contact for customers through various channels (phone, email, chat), ensuring timely and accurate responses to inquiries and concerns. - **Order Management:** Process customer orders, modifications, and cancellations, ensuring accuracy and compliance with company policies. Track shipments and provide updates to customers. - **Problem Resolution:** Address and resolve customer complaints and issues professionally, leveraging emotional intelligence to understand customer needs and restore satisfaction. - **Product Knowledge:** Develop a strong understanding of our products and services to educate customers and provide informed recommendations. - **Data Entry:** Accurately enter customer information and transaction details into our systems, maintaining up-to-date records for reporting and analysis. - **Feedback Collection:** Gather and document customer feedback and trends to assist in refining our processes and enhancing the customer experience. - **Collaborative Support:** Work closely with colleagues in sales and operations to ensure customer needs are met efficiently. Share insights and support team initiatives to improve workflows. - **Continuous Learning:** Engage in training and self-development opportunities to stay current with product offerings and customer service best practices. ### Requirements: #### Experience: - Minimum of 2 years of experience in a customer service role, preferably in a remote environment. #### Skills: - **Soft Skills:** - Strong planning and organizational skills to manage multiple tasks effectively. - High emotional intelligence to empathize with customers and provide personalized support. - **Technical Proficiency:** Proficient with customer service software and CRM systems; familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. - **Communication:** Excellent verbal and written communication skills, with a flair for conveying information clearly and professionally. #### Personality Traits: - Energetic and driven with a positive attitude and enthusiasm for helping others. - Ability to work autonomously while demonstrating accountability and ownership of tasks. #### Additional Information: - Availability to work flexible hours, as needed, to accommodate different time zones. ### Benefits: - Competitive compensation commensurate with experience. - Gym membership reimbursement. - Vision insurance coverage. - Retirement plan options to help secure your future. ### Working Environment: At Commercial Metals, we empower our employees to take ownership of their roles and make impactful decisions. We foster a culture that values innovation and collaboration, allowing our team members to thrive in a supportive and engaging atmosphere. ### Application Process: Interested candidates are encouraged to submit their applications by **October 27, 2024**. Please include a resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. ### Equal Opportunity Statement: Commercial Metals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.