Customer Service Associate - Remote Work

Job Description: Montoux is seeking a motivated and passionate Customer Service Associate to join our team on a part-time basis, working remotely from Nelson, New Zealand. As an Associate Level team member, you will have at least 4 years of experience in customer service roles. Responsibilities:1. Handle customer inquiries and provide exceptional service through various communication channels including phone, email, and chat.2. Assist customers with product information, troubleshooting, and issue resolution.3. Maintain a high level of professionalism and empathy when interacting with customers.4. Collaborate with internal teams to ensure customer needs are met in a timely manner.5. Maintain accurate records of customer interactions and transactions. Requirements:1. 4 years of experience in customer service roles.2. Strong planning and organizational skills.3. High emotional intelligence and ability to empathize with customers.4. Excellent communication skills both verbal and written.5. Ability to work independently and as part of a team.6. Proficiency in Microsoft Office and CRM software.7. Motivated and passionate about providing top-notch customer service. Benefits:1. Profit sharing opportunities.2. Paid Time Off (PTO) for part-time employees.3. Free accommodation for remote workers.4. Opportunities for professional development and growth. Working Environment:At Montoux, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer service and support to ensure a positive experience for all customers. Equal Opportunity Statement:Montoux is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified candidates to apply, regardless of race, gender, age, religion, disability, sexual orientation, or nationality. Deadline to apply: ******** If you meet the requirements and are interested in joining our team as a Customer Service Associate, please apply by the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.