**Job Title:** Customer Service Assistant - Work from Home **Company:** Xerox **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description: Xerox is seeking a dedicated and enthusiastic **Customer Service Assistant** to join our dynamic team in a work-from-home capacity. As a pivotal communication link between our customers and our company, you will play an essential role in delivering exceptional customer service and support. This part-time position is ideal for individuals who thrive in a flexible working environment and are passionate about providing meaningful assistance to customers. ### Key Responsibilities: - **Customer Support:** Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing a variety of issues and concerns regarding products and services. - **Problem Solving:** Identify and analyze customer needs, providing appropriate solutions or escalating concerns when necessary, ensuring all inquiries are resolved to customer satisfaction. - **Order Processing:** Assist customers in placing orders, tracking shipments, and resolving any possible delays or issues related to their orders. - **Account Management:** Update customer information in the company database accurately and maintain records of customer interactions, ensuring data integrity and privacy. - **Product Knowledge:** Develop a deep understanding of Xerox products and services to effectively communicate features and benefits, thereby enhancing the customer experience. - **Sales Support:** Employ persuasive communication techniques to promote additional services or products when appropriate, contributing to overall sales goals. - **Feedback Collection:** Gather customer feedback proactively to aid in continuous improvement efforts and share insights with the team to enhance service delivery. - **Team Collaboration:** Work closely with fellow team members and other departments to ensure consistency and accuracy in customer service practices. - **Adherence to Policies:** Follow all company policies and procedures regarding customer service and data protection while maintaining a customer-first mindset. ### Requirements: - **Experience:** A minimum of 2 years of customer service experience, preferably in a fast-paced environment. - **Education:** High school diploma or equivalent; further education in business, communications, or related fields is a plus. - **Technical Skills:** Proficiency in using customer relationship management (CRM) systems, Microsoft Office Suite, and other communication tools. - **Soft Skills:** - **Persuasion:** Skilled in effectively convincing customers to consider additional products or services while maintaining their trust and satisfaction. - **Decision-Making:** Ability to make sound decisions quickly and efficiently while maintaining a high level of customer service. - **Personality Traits:** - **Resilient:** A strong capability to bounce back from challenges and maintain a positive attitude in stressful situations. - **Confident:** Able to communicate with authority and influence, providing customers with a sense of assurance. ### Benefits: - **Employee Discounts:** Enjoy discounts on Xerox products and services. - **Vision Insurance:** Comprehensive coverage for vision care. - **Paid Sick Leave:** Support for your health and well-being with paid sick leave. ### Working Environment: At Xerox, we foster a culture that encourages exploration and calculated risk-taking. We believe that personal and professional growth comes from being open to new ideas and innovations. ### Application Deadline: Please submit your application by **October 26, 2024**. ### Equal Opportunity Statement: Xerox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us at Xerox and be part of a team that celebrates diverse perspectives and values customer service excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.