About The CompanyFounded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, this might just be for you!Job DescriptionTo be stationed at customer service booths at the transit terminals of Singapore Changi Airport.Provide customer service for the booking, registration, waitlist and enquiries of transit tours for passengers.Upkeep the customer service booths and ensure they are in good working condition and cleanliness.Maintain all equipment and logistics at the booths and ensure security of items.Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.Attend all required trainings and updates.Uphold a high level of customer service standard.Manage feedback and complaints in a prompt and professional manner.Compile daily reports to project manager and supervisor.Perform other ad-hoc duties as assigned.Job RequirementsExcellent verbal and interpersonal skills.Strong organizational and multitasking skills.Willingness to work in a fast-paced environment and learn continuously.Proficiency in MS Office and tour management software.Ability to work under pressure and meet deadlines.Knowledge of travel regulations and industry standards.Fluency in English both verbal and written.Availability to work at least four shifts a week, including public holidays and weekends.Summary of role requirements:Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, EveningSaturday: Morning, Afternoon, EveningSunday: Morning, Afternoon, EveningNo experience required for this role.Working rights required for this role.Expected start date for role: 01 December 2024.Expected salary: $10 per hour.
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