Job Description
We currently have a Permanent, Part Time Customer Service Agent opportunity available in Tauranga Airport.
Working at Tauranga Airport, you will be part of a busy and pressured environment - one which demands a love of people, travel, and a high level of resilience. Every customer has a different story, a different personality, and a different culture so you will always be learning something new.
Our busy team provides positive and friendly service to ensure customers have an efficient and enjoyable travel experience. There will be times of high pressure and tight deadlines so you will need to be resilient and adapt to change quickly. Your responsibilities will vary - from checking in customers, assisting passengers with special requirements, dispatching flights, helping with disrupts, and assisting with flight arrivals and departures.
Shift Roster
The part time role you will be working a minimum of 36 hours per fortnight up to a maximum of 72 hours per fortnight. You are required to work rostered shifts which rotate and change. This includes working days, nights, weekends, and public holidays. The shifts can range from a 0500 am start to a 2200 finish. Working on rostered shifts which rotate and change, the hours will vary depending on the business needs and flight schedule.
Role Requirements
Entitled to work permanently in New Zealand at the time of applying (NZ Citizen, NZ Permanent Resident, or Australian Citizen).
Minimum Restricted New Zealand Drivers Licence at the time of application, with reliable transport to get to work.
Experience in a relevant customer-facing role, preferably in a high-pressure environment.
Professional personal presentation, from communication to grooming, and able to comply with the Uniform Standards.
To be successful in this role, you will have strong frontline customer service experience and exhibit a willingness to go above and beyond for our customers. Your excellent communication skills and professional, friendly manner will be critical to your success in this position. We value people who use their initiative and have good problem-solving abilities.
Being an Air New Zealander opens numerous benefits:
A competitive salary starting at $31.20 per hour.
A set roster pattern so you can plan up to a year ahead to know your days off - great for lifestyle, family, sports, etc.
Shift work means less traffic woes, more flexibility for other activities on your time off.
Free car parking and uniform provided.
Great team, feel like you are part of the family, mix of cultures, plenty of social events to be part of.
Excellent progression opportunities and full training provided.
Work amongst the buzz of a busy airport - no two days are the same at the airport.
If this sounds like you, please apply online via our careers website with your CV and cover letter. We will not be accepting email applications.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity, and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
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