Kia ora!Air New Zealand at Rotorua Airport have Permanent Part Time Customer Service Agent opportunity available.What will you be doing?As the first point of contact in the Airport, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we're admired for around the world.You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from check-in through to boarding and provide special assistance with wheelchairs and unaccompanied minors.This is a front-line role where your charisma and empathy continues despite sometimes challenging circumstances such as delays or disrupts.You'll need to be friendly, energetic, with a can-do attitude and great thinking on your feet!Ideal candidates will demonstrate the wow factor and show a true passion for service quality.Safety and Security are top priority, and you'll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.Shift Work RosterThe part time role sees you working between 36 and 72 hours a fortnight.You will be rostered on shifts which rotate and change, depending on the business needs and flight schedule.We operate every day between the hours of 0500 and 2100.This includes working weekends, nights and on public holidays.You will need to be flexible to work across these different shift days and times.You'll need:NZ Restricted or Full Driver Licence with reliable transport to workFrontline customer service experience, preferably in a fast-paced, demanding environmentAbility to work with computers, remember booking codes & processes, and pick up new systems quicklyYour excellent communication skills and professional, friendly manner will be critical to your success in this position.Able to comply with our Uniform Standards.For more information please refer to our FAQs .Being an Air New Zealander opens numerous benefits:A competitive salary starting at $31.20A set roster pattern so you can plan up to a year ahead to know your days off - great for lifestyle, family, sports etc.Shift work means less traffic woes, more flexibility for other activities on your time offFree carparking and uniform providedGreat team, feel like you are part of the family, mix of cultures, plenty of social events to be part ofExcellent progression opportunities and full training providedWork amongst the buzz of a busy airport - no two days are the same at the airportIf this sounds like you, please apply online with your CV and cover letter.D&I statement and Maori proverb At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.Whaia te pae tawhiti kia tata.Ko te pae tata whakamaua, kia tina."Seek to bring distant horizons closer.Once near, seize them and make them your reality."At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.Whaia te pae tawhiti kia tata.Ko te pae tata whakamaua, kia tina."Seek to bring distant horizons closer.Once near, seize them and make them your reality."
