As part of our Customer Banking Inbound Team, you'll be handling inbound contacts from our customers via phone, email, and social media.
You'll be expected to provide an excellent service experience by quickly and efficiently assessing customer needs and helping deliver the right solution.
Because we are a small organisation, the successful applicant will have the opportunity to develop a solid foundation for any future aspirations in banking.
Once able to work independently, we provide the tools to allow the successful applicant to work flexibly from home:
Wednesday - 8.00am to 3.30pmThursday - 8.00am to 3.30pmFriday - 11:45am to 7.15pmSaturday - 9am to 4:15pmThere's also the option of picking up additional hours, when on offer.
You'll bring the following experience to the table: Ability to work under pressure and time constraints.What's in it for you? Development: Support to grow your banking career and tap into all areas of banking, guided by a supportive performance framework.Leave: Well-being leave, heightened sick leave allowances, long service leave, increased annual leave following tenure achievements.Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars.Banking benefits and discounted rates.About us: The Co-operative Bank is a different kind of bank.
We're 100% Kiwi owned and operated, and we're here to change banking for good.
We've been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially.
Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in.
To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation.
To top it off, we're also the only bank in New Zealand that shares its profits with its customers.
Whether it's help from one of our friendly teams, or a seamless experience with one of our digital solutions, we've got our customers covered.
Here, no two days are the same.
Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions.
But most importantly, we can be ourselves at work; we have fun, but still get things done.
In return for your passion and commitment to helping customers bank better, we offer a collaborative work environment, ongoing development opportunities and the privilege to work with people who are passionate about making a difference.
You'll be amazed by our non-hierarchical organisation and the ease at which you can get things done.
Diversity and inclusion are at the core of who we are.
It's reflected in our values, our commitment to B Corp and a key part of our strategy.
We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed.
If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
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