As part of our Customer Banking Inbound Team, you'll be handling inbound contacts from our customers via phone, email, and social media. You'll be expected to provide an excellent service experience by quickly and efficiently assessing customer needs and helping deliver the right solution. Because we are a small organisation, the successful applicant will have the opportunity to develop a solid foundation for any future aspirations in banking. Once able to work independently, we provide the tools to allow successful applicants to work flexibly from home.This is a part time role of 23 hours per week. You will be working either in Auckland (Initially from home then transitioning to a branch) or Wellington (from the Head Office branch):Monday - 11:45am to 7:15pmTuesday - 8.00am to 12 middayWednesday - 8.00am to 12 middayThursday - 8.00am to 12 middayFriday - 8.00am to 12 middayThere's also the option of picking up additional hours, when on offer.You'll bring the following experience to the table:Ability to work under pressure and time constraints.What's in it for you?Development: Support to grow your banking career and tap into all areas of banking, guided by a supportive performance framework.Leave: Well-being leave, heightened sick leave allowances, long service leave, increased annual leave following tenure achievements.Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars.Banking benefits and discounted rates.About us:The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good. Since 1928 we've been doing right by people, with a focus on helping New Zealanders get ahead financially.Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation. To top it off, we're also the only bank in New Zealand that shares its profits with its customers.Whether it's help from one of our friendly teams, or a seamless experience with one of our digital solutions, we've got our customers covered. It's all part of the co-operative difference. Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work, we have fun but still get things done. Our workplace is one where we bring our experiences, background and perspectives together to collaborate and achieve great things, rocking the banking world as we go.
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