ABOUT VENTIA Ventia is one of New Zealand's leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. Our Operations Centre is seeking a Customer Service Agent to join the team supporting key contracts in New Zealand that provide essential community services. WHAT'S IN IT FOR YOU? A busy and fast-paced role where no two days are the same! You will get to work with a close-knit, fun team You'll have the opportunity to cross-train on other contracts, leading to growth opportunities. We offer overtime pay if your shift falls on a Saturday or Sunday ABOUT THE ROLE In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results against relevant KPIs. You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained. We offer full training, a wide variety of work, and career development opportunities across our business. Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week, and is fixed term until June 30, 2025. Shift options available are Tue-Sat (10 AM - 6:30 PM) or Sun-Thurs (10 AM - 6:30 PM). ABOUT YOU The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English. Excellent customer service skills with the client, team members, and external customers are key to their success in this role. QUALIFICATIONS AND EXPERIENCE Experience in a Customer Service environment (preferred in a contact center but not essential). Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint. Knowledge of client and in-house systems is desirable. We are hoping to commence interviews ASAP. DIVERSITY Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Maori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities. #J-18808-Ljbffr