Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.New Zealand Health Group's values: Kai Whakaute– We act with Care, Respect and Empathy, Kai Huhuatanga– We strive for Excellence and Quality and Kai Whanaungatanga– We act in Partnership, are fundamental to everything we do.We're a busy team of Coordinators that strive to ensure our clients are provided with the support they need to live safely and independently at home. Bring your passion for providing top quality service to our clients and help make a meaningful difference in their lives! As an After Hours Coordinator, you will be confident in answering high volumes of phone-based inquiries from our clients and support workers.We have two part-time positions available, based in our CBD office in Tamaki Makaurau, Auckland.Position one hours required are: Monday and Friday 3PM - 9.30PM, and Saturday 8.30AM - 5.30PMPosition two hours required are: Monday and Wednesday 4PM - 10PM, and Sunday 1PM - 9.30PMResponsibilities may include but will not be limited to:Dealing with complaints and incidentsFilling shifts for external clients, funders and competitorsWritten reports to ManagementLoading of Homecare referrals and extensionsIn-depth handover when finishing/starting shiftsExperience working in a call centre environment role is preferredThe ability to thrive under pressure while managing high volume calls and multi-tasking successfullyExcellent communication skills and professional phone mannerProven customer service skills – a genuine interest for helping othersResilience to push throughOnly suitable candidates will be contacted for an interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?How many years' experience do you have as an After Hours Coordinator?Have you worked in a call centre before?What's your expected hourly rate?
#J-18808-Ljbffr