Customer Service Advisor

Job Description This is a busy and varied role with the key focus being on providing exceptional customer service!  You'll be assisting with both front and back of house queries that come through via the phone, emails, and in person whether internal or external.  Our social media communication is growing so this role will involve using Live Chat and social media messaging.
To be successful:  As part of a dynamic and enthusiastic team you will be passionate about providing outstanding customer service.
You will be well organised, have excellent communication skills and be able to cope well under pressure, never losing your cool.
You will be a natural problem solver, happy to investigate issues with web and phone orders whilst keeping customers or staff updated on their status.
You will have previous Customer Service and/or front of house experience.
Be a confident computer user, as well as navigating our social media communication.
Ideally you will also have some experience using spreadsheets and databases.
Prior experience with a CRM system would be beneficial but training will be provided.
This role is working Sunday - Thursday, 39 hours per week.
If successful you will enjoy staff discounts, monthly social events, well-being initiatives and exclusive staff shopping days.
So, if you have an outgoing, energetic and friendly personality and would like the opportunity to work with a passionate and supportive customer services team, then we would like to hear from you.   Applications close, 2nd of February.  We may start interviewing before this end date, so may close the role early if we successfully find the right person.
Array