Job Category: Customer Service Job Location: Metro Manila Looking for a greater opportunity for your career? If you are an experienced Customer Service Administrator, then this is the day to land your dream job! Why you will love working with this Client? Our client is a pump manufacturer that provides water solutions in this industry across the UK. They have been providing services in this field for many years and they are continuously growing. Join their team in the Philippines and experience new career opportunities! Location / Shift: Mabalacat Office, Mid Shift NOTE: You must be willing to work in the office in the above office location to apply for this position. Job Description: This is an exciting opportunity to join a fast-paced, growing organisation. The suitable candidate will take responsibility for giving our customers consistently excellent service. This covers every aspect of the customer's journey, from taking inbound calls, creating prompt and accurate quotes, processing orders, delivery updates, and registering pumps on the system. This role is central to the functioning of the company and requires good communications with the sales, purchasing, and operations teams. The willingness to pick up the phone and communicate clearly is essential. Duties would include: Operate HubSpot admin including the Chat box Operate HubSpot Trouble Tickets system Organise carriage and track deliveries as required Check proof administration including registering Serial Numbers on the system Processing orders Add new customers/products/suppliers to Orderwise Sending Order Acknowledgements to customers with accurate delivery dates Routine customer service communications including taking inbound phone calls Account application process & onboarding of new customers Export paperwork Following orders through the system – OTIF Checking on Build Up Forms for SlurryPro Pumps Understanding product range and part number sequencing OW imports and Reports Qualifications: Minimum of 2 years of experience in a customer service or administrative role Excellent communication skills, both verbal and written. Strong attention to detail and ability to maintain high levels of accuracy in data entry and recordkeeping. Proficient in using customer service software and Microsoft Office. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Strong problem-solving skills and ability to adapt to changing client needs. Exceptional interpersonal skills and ability to build rapport with clients and colleagues. Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that support clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines. Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us. #J-18808-Ljbffr