Join EBSCO: Customer Account Manager – Newmarket - Auckland Are you passionate about delivering exceptional customer service?
EBSCO, a global leader in journal and magazine subscriptions, is seeking a dynamic Customer Account Manager to join our team in our Newmarket office.
This hybrid role offers the perfect blend of office collaboration and flexible remote work.
About Us: At EBSCO, we empower libraries, government agencies, corporate businesses, academic institutions, and research organizations across Australia and New Zealand with our comprehensive range of journal subscriptions, full-text databases, and innovative software solutions.
We value diversity and the unique strengths each team member brings.
The Role: As a Customer Account Manager, you will be the voice of EBSCO, responsible for managing a portfolio of clients.
Your key duties will include: Responding to customer inquiries via phone and emailBuilding and maintaining strong relationships to ensure customer satisfaction and retentionConducting regular outreach to gather feedback and follow up on renewalsIdentifying cross-selling opportunities to enhance client experiencesOrganizing training sessions and client visitsCollaborating with other departments to resolve customer issuesReporting on trends and providing insights to managementWhat We're Looking For: A confident communicator with an excellent command of English (both written and oral)A minimum of 2 years of experience in Customer Service Account ManagementA proactive, customer-focused mindset with a passion for delivering A+ serviceWhy Join Us?
Competitive salary based on experienceAccess to EBSCO products for home use by your familyOpportunity to participate in our profit share program after the qualifying periodCollaborative team culture and the necessary technical equipment for remote workReady to Make an Impact?
If you're looking to advance your career in a supportive and innovative environment, we want to hear from you!
Contact Pat Gibbons, Human Resources Manager, at 61 ******** or apply directly through the link below providing a cover letter and resume.