Customer Resolutions Specialist - 12 Month Contract We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the Role: Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Resolutions Specialist to join our team. In this role, you will play a crucial part in ensuring the satisfaction of our external clients by efficiently and effectively managing complaints. Your responsibilities will include acknowledging, assessing, investigating, resolving, recording complaints data, and driving initiatives to enhance our overall customer service.
Key Responsibilities: - Acknowledge and assess complaints raised by external clients.-
- Investigate complaints ensuring a proactive end-to-end case management approach.
- Resolve complaints in a timely and effective manner.
- Maintain accurate records of complaints data.
- Identify and drive initiatives to continuously improve our customer service.
About You: -Passion for Customer Experience - You have a genuine passion for delivering outstanding customer experiences.
- Proven Experience Handling Escalations
- Experience in Proactive End-to-End Case Management: You are experienced in managing cases from inception to resolution, ensuring a proactive approach throughout.
- A Problem Solver's Approach: You approach challenges with a problem-solving mindset, finding solutions that benefit both the customer and the company.
- Self-Motivated and Able to Manage Your Own Time
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it's called Flexperience, and it's designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you!
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