Are you passionate about automotive sales and delivering exceptional customer service? Armstrong's is looking for a Customer Relationship (Delivery) Consultant to collaborate closely with our sales and finance teams to ensure the seamless delivery of all used vehicles.
In this role, you will play a pivotal part in building strong relationships with customers, guiding them through the delivery process, and ensuring they have an outstanding experience from start to finish. Ideally, we are seeking a candidate who is fluent in Mandarin to better serve our diverse customer base.
Key Responsibilities: Meet & greet customers in a welcoming, professional manner Schedule, coordinate, and oversee vehicle deliveries Introduce customers to key service and administration staff Explain maintenance schedules, warranties, and vehicle care in detail Conduct engaging and informative product demonstrations Strive to meet or exceed delivery targets Conduct follow-up calls post-delivery to ensure customer satisfaction Address any customer inquiries with care and efficiency What we're looking for:
We are seeking a motivated individual with a keen interest in the automotive industry and a strong background in customer service. The ideal candidate will be personable, confident, and charismatic—someone who can effortlessly connect with customers, make them feel valued, and ensure they have a positive experience throughout their vehicle purchase journey. Fluency in Mandarin is highly desirable to enhance our service offering to Mandarin-speaking customers.
Does this sound like you?
If so, we'd love to hear from you! This role offers an excellent opportunity to advance your career in the automotive industry. In addition to your application, we encourage you to show us your personality through a video cover letter! Introduce yourself, share your experiences, and highlight the top three things you're looking for in your next role. Let your passion and enthusiasm for customer service and automotive excellence shine through!
Requirements: Fluency in Mandarin and English is highly desirable Full working rights in New Zealand A valid NZ driver's license Availability to work Saturdays as part of a 5-day roster Why Armstrong's?
At Armstrong's, we are committed to excellence and career growth. With a focus on customer service and innovation, we represent 16 dealerships with 14 top international brands across New Zealand.
To learn more about who we are, visit www.armstrongs.co.nz.
Apply now with your CV and video cover letter!