Customer Relations Manager

Details of the offer

Customer Relations Manager - 6 Month Contract Embark on an extraordinary journey with Hyundai Motors New Zealand , a leading force in the global transport market, revolutionising the industry with cutting-edge clean energy EV and hydrogen cell technology. Customer experience is at the heart of everything they do, and in the pivotal role of Customer Relations Manager , you will play a key part in shaping that experience. In this role, you will manage customer complaints and feedback, ensuring swift resolutions while analysing trends to drive continuous improvement. Your efforts will not only enhance customer satisfaction but also strengthen their reputation as a customer-centric organisation! This role will start in January 2025 and is a fixed term 6 month contract. Benefits: Being part of a 100% New Zealand owned company Ongoing training and development Collaborative, innovative, and engaging culture The Detail Manage and respond to customer communications received by email, phone, text, and social media Conduct inquiries and analyse customer complaints Liaise with dealerships, sales, and service management Develop and maintain relationships with customers Act as a primary contact for customer queries and complaints Monitor key performance indicators related to customer satisfaction Promote best practices in customer complaint management Gather and analyse customer feedback Drive a positive complaints culture internally to ensure complaints are welcomed and encouraged About You Experience handling and analysing complaints Strong attention to detail and accuracy in data entry and record-keeping Ability to implement and drive processes Ability to act with sensitivity and remain objective and impartial Solutions-driven with the ability to multitask and meet deadlines Methodical and able to remain calm under pressure Very strong telephone, written, and general communication skills If you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate! If you would like any further information about the role, please contact Matt or Tessa at Muster on 09 394 7444. #J-18808-Ljbffr


Nominal Salary: To be agreed

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