Join a business with competitive staff benefits!
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Ko Matou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mo te turanga - About the role
As a Customer Operations Team Lead in our Customer Service and Support function, you'll provide leadership to a team of Support Officers by driving strategic direction, maintaining high staff engagement, and fostering an efficient, customer-centric approach. You will role model key leadership attributes such as staff development, performance management and process improvement, ensuring we provide a high quality service proposition to our customers.
Role Location: Wellington
Role Type: Permanent
Ka aha to ra e kite ai? - What will your day look like?
As a Customer Operations Team Lead, you will:
Lead a team in our Card Operations area within Customer Service and Lending Operations (CSLO) - this is a busy team with ~8 staff
Lead and develop your team, ensuring CSLO has the capability and capacity to manage the work we do on behalf of Personal Banking, Business Banking, Private Banking and Institutional.
Support other team leaders, including those offshore, and the wider CSLO Business in achieving its objectives through successful leadership and management of staff
Actively manage the risk and compliance functions for your team, ensuring any problems are resolved quickly and risks actively managed
Ou Pukenga? - What will you bring
To grow and be successful in the role, you will ideally bring the following:
Proven Leadership Skills: Strong ability to engage a team, foster a growth-oriented culture, and provide strategic leadership and coaching
Holistic Thinking: Excellent analytical, influencing, and problem-solving skills
People Development: Ability to develop your team and manage day-to-day operations seamlessly
Effective Communication: Well-developed interpersonal and performance management skills
Adaptability and Resilience: Ability to navigate and thrive in dynamic, fast changing environments
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
He aha te take e uru ai koe ki a matou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ visit ANZ Careers and searching for reference number 82622.
Te Ra Otinga - Job Posting End Date
13/01/2025 , 11.59pm, (Melbourne Australia)
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