Are you passionate about delivering exceptional customer service while managing freight operations? Ready to be part of a dynamic and supportive team that values your growth? We're recruiting for a Customer Operations Specialist to join one of our most trusted freight forwarding clients.
Why This Role? This is more than just a job - it's a career launchpad! This role has opened up because the previous specialist was promoted to a key account manager, demonstrating the company's commitment to internal growth. Whether you're looking to establish yourself in this role long-term or see it as a pathway to areas like account management, sales, or special projects, the opportunities will be yours to seize in time.
What You'll Be Doing: As a Customer Operations Specialist, you'll balance freight operations with customer management, working closely with clients, overseas agents, and internal teams to ensure seamless delivery of international shipments. Key responsibilities include:
Coordinating shipments via air or sea, ensuring timely and accurate deliveries.Monitoring and updating order statuses in the system, keeping everyone informed.Proactively addressing schedule delays with solutions.Assisting with invoicing and account queries for accurate financial handling.Strengthening client relationships through visits alongside Key Account Managers.You'll work in a pod structure with a supportive team of 8–10, reporting to an experienced and approachable Import Manager who leads by example.
What We're Looking For: We're seeking someone who thrives in a fast-paced, detail-oriented environment and values teamwork. Key qualities include:
Previous experience in import operations or freight forwarding (preferred).Exceptional customer service skills, both written and verbal.Strong organisational and time management skills.A proactive mindset with a knack for problem-solving.Confidence and a positive approach to change.Why You'll Love Working Here: Growth-Oriented Culture: This company is known for promoting from within, providing structured training, and offering opportunities for career progression.Supportive Leadership: You'll work under a manager who's been in your shoes and is dedicated to setting you up for success.Tight-Knit Team: Enjoy a collaborative and friendly team dynamic.Perks and Benefits: Health insurance after three months and a modern office in the Franklin region.About the Location: This role is ideal for those based in South Auckland, with a convenient commute to the company's new Franklin office.
Ready to Take the Next Step? If you're ready to bring your skills to a company that values its people and offers a mix of variety, support, and growth, we'd love to hear from you!
Apply now and join a company where your career can truly take off. Send your CV in Microsoft Word format.
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