About the Company: This company is a specialist in time-critical logistics for the Australasian Healthcare community. Their mission? To improve patient outcomes and save lives. With over 20 years of expertise, they boast the largest hospital-to-hospital network in Australia and New Zealand and are rapidly expanding to meet their customers' needs. About the NZ Branch: Established 7 years ago to support Australian customers, the NZ branch offers bespoke 3PL services, critical same-day transport, and planned overnight transport nationwide. Conveniently located in Penrose, the team has grown from 4 to 9 members in the past 18 months, with significant growth still ahead. The Role: We're seeking a Customer Operations Lead for their dynamic Auckland team. This is a full-time, permanent role based in Penrose, with ample growth opportunities. Due to the critical nature of this business, work-from-home arrangements are not possible. Responsibilities include:Resolving customer queries via phone and emailMonitoring critical transport bookingsManaging reverse logistics for medical loan kitsProviding Sales and Business Development supportEnsuring compliance with company standardsActing as a backup to the Auckland Operations ManagerTaking full ownership of the Customer Service function The Ideal Candidate will have:Experience in logistics, particularly point-to-point or time-critical transportStrong customer service and communication skillsA team-oriented mindset and a willingness to go the extra mileGood knowledge of the NZ map and hospital locationsFamiliarity with import/export processes Perks of the Job:Generous cash bonus for successful customer leads and referrals for new hiresPaid day off on your birthday for an annual health checkDiscounts at a leading technology retailerOpportunity to shape the future of the business Who We're Not Looking For:Individuals who are not proactiveThose who do not work well in a teamCandidates with frequent absenteeism (we will reference check) The Future Leader: As the company grows, the right candidate could advance to Customer Operations Manager. They value thought leadership, process innovation, and the ability to build a high-performing team. Why Join This Team? If you're tired of corporate red tape and want to make a direct impact, this company offers a supportive environment where your ideas are heard and quickly implemented. Join to help facilitate the delivery of life-saving equipment and be part of a small, highly engaged team with big ambitions. Ready to make a difference? Apply now by uploading your CV (preferably word-format).
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