At Worldline NZ we make it easy for New Zealanders to get on and do what's important, every day. Today our payments network is so enshrined in the kiwi way of life that whether you're buying an ice-cream at the beach or making a major purchase, chances are you're using a payments card and Worldline is behind the scenes processing your transaction.
Worldline EFTPOS is so deeply embedded in NZ that to date we have put through over 16 billion transactions, worth an estimated $700B, and worked with over 120,000 businesses, covering more than 75% of the market.
Why we need you: As part of our Customer Onboarding team, we need to ensure accuracy and excellence in data entry and verification across multiple databases, including the onboarding of new merchants, processing of load requests, enabling/disabling functions, and handling closures of accounts. We need to manage service customer queries via emails and conduct audit checks against database reports.
What you are going to be doing. In this role, you will be spending most of your time on:
·Processing accurately and timely data entry of information to onboard merchants and process requests through multiple systems
·Providing accurate and timely audit checks against the database reports
·Answering phone and email enquiries via email or phone
·Providing excellent customer service to both Internal and external customers
In this role you can expect to work with people from across the business, although your primary relationships will be with the banks, Issuers and partners.
This is a permanent opportunity (40 hours per week) Monday to Friday - hours of work between 8am and 8pm. We offer a hybrid work environment; however, training will occur in the office for a minimum of 4 weeks. Post training, assessment will be conducted to approve the ability to work from home.
Here's what we need from you: - Proven track record of success in a data entry role with high attention to detail.
- You will be a responsible and dependable team member with a passion for customers.
- You are a strong and clear communicator with a can-do attitude.
- You are flexible, adaptable to change and eager to help the team.
- You have a process improvement mindset and will seek to streamline where possible.
- You are comfortable with routine tasks.
What's like to work here? We realise what's important to you and someone else can differ, so we offer a range of benefits to appeal to everyone, you included!
·Collaboration & connection, with rad events that promote our new hybrid culture!
·A beautiful new purpose-built office in the heart of Auckland CBD – Harbour Views, Bar and Gym Onsite, Top-notch technology (need we say more?!)
·Our employee benefits package – what we call 'Pick n Mix' to spend on whatever tickles your fancy.
·Time out for an on-site subsidised massage
·AKiwi Saversuperannuation contribution
·A great reward and recognitionprogramme and much more!!
We've been awarded the Top Employer Award and Great Places to Work award again for 2022/23, along with Small Workplace of the Year at the HeadFit Awards and a finalist at the HRNZ awards for Wellbeing and Innovation, so rest assured you'll be joining an awesome team and company!
We also have a fantastic track record of promoting people from within the Customer Support Hub, with career pathways in so many different directions. This is a great chance to get your foot in the door with a fun and dynamic team.
Worldline NZ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you have any health-related issues that we might need to accommodate, please let us know.Our recruitment decisions are based on the needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We're looking forward to welcoming you to the team!
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