Hands on research role to support the insights team based in Auckland.
Own the initiative and help drive the customer first culture in this full-time permanent role (approx 40 Hours per week).
Hybrid / Flexible working + competitive Salary (85K to 90K base + 8% variable bonus) + suite of team benefits.
We Are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve.
Welcome to WooliesX
As a business inside one of New Zealand's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop.
About the Role | Mo te Turanga
This is a fantastic opportunity to collaborate with experienced research professionals and partner with both internal & external stakeholders to deepen your research, analytical and communication capabilities.
Day to Day management of our listening programs and ensuring we are capturing and sharing customer feedback in the most effective way (Programs include, Voice of Customer and our Brand & Communications Tracking programs).
Key responsibilities include:
Manage monthly reporting deliverables including identifying key trends & communicating insights in a compelling way.
Undertake analysis on key topic areas, anticipating & responding to business needs as well as connecting the dots with other data sources.
Collaborate with internal stakeholders by responding to questions & requests for additional analysis (including both NZ and Group stakeholders).
Working with the Customer Insights manager, to manage and own in-house ad hoc research projects end to end.
Liaise with strategic research agency partners to ensure we receive robust, quality data and insights.
Support the Customer Insights Manager to help manage strategic research projects.
Educate the business on the VOC Program (including training, deep dives, reporting) and take regular feedback to ensure ongoing development of the program.
Ensure relevant research content is regularly updated to the research library.
Contribute to team planning & managing of work; manage POs & invoicing etc.
About You | Mou
You'll be an experienced insights professional, with a strong background in research agency or client-side insights function.
To succeed in this role, you will have:
At least five years of previous customer insights or market research experience, agency and/or in-house corporate research function.
A Bachelor's qualification or higher in Marketing, Business or analytical field.
Hands-on experience of customer quantitative research is essential; qualitative experience is advantageous but not necessary.
Experience using market research tools (e.g Q and /or SPSS, Harmoni) including setting up data, creating tables & conducting analysis.
Excel and PowerPoint, G-Suite, Tableau & Jira are also advantageous.
Experienced in analysis, synthesis of multiple data points & turning insights into engaging storytelling.
Strong communication skills (both verbal and written); experience in creating materials (eg slides) to convey key insights in a compelling way.
Strong project management skills and the ability to manage multiple and competing priorities.
Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.
We are proud to be a Work 180 endorsed employer for all women.
Come as you are | Nau mai, whakatau mai
We're an equal opportunity employer and are committed to the principle of equal opportunity for all.
If you're smart and good at what you do, let's work together | Me mahi tahi tatou
Please note that the official title of this position is "Customer Listening Programme Specialist" but we are advertising it as "Customer Insights Research Assistant" as it closely aligns with the responsibilities of this position.
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