Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our communityOpportunity for Growth: Take your career to new heights with opportunities for professional development and advancement within Palmerston North City Council.Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave and hybrid working.About the role We're seeking a Customer Information Officer to join our Infrastructure Customer Team and play a key role in enhancing business management practices and customer service across our Infrastructure Unit.
As a Customer Information Officer, you'll be responsible for developing and implementing customer-centric business processes aligned with our council's performance plan and asset management principles.
You'll lead the resolution of complex customer issues, coordinate responses to information requests, and mentor staff to elevate customer service skills across the unit. Your focus will be on improving service delivery, monitoring customer service outcomes, and fostering sustainable relationships with internal and external stakeholders.
This is a part-time role, 30 hours per week, Monday to Friday. Key responsibilities:
Develop and document customer management processesCollate information and provide timely responses to customer requestsMonitor and analyse customer service outcomesLead information management and ensure accuracy of information provided to stakeholdersAbout you You'll be passionate about delivering exceptional customer service and building strong relationships.
To excel in this role, you should possess the following skills and experience:
Degree-level qualification in Business Administration or equivalent experienceExtensive experience in managing complex customer requests or client relationshipsUnderstanding of local government infrastructure servicesStrong communication and interpersonal skillsAbility to be flexible in re-prioritising and re-organising work accordinglyProficiency in Microsoft Office and document management systemsAbout us Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We're proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We're also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.
What we offer: Competitive remuneration between $62,374 and $73,381, with a 3% KiwiSaver employer contribution5 weeks annual leave and a community service day every yearAdditional long service leave after qualifying periodsParental leave benefits, including paid partner's leave, and top-up paymentsHybrid working principlesFree access to our on-site fitness equipmentFree annual flu vaccinations and subsidised health and eye checks every 2 yearsConfidential counselling serviceWaiata groupProfessional memberships and assistance with study leave and feesCorporate training and development programmesVarious wellbeing spaces, including parents' room and wellness/prayer room; we value our employee experienceWe are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.
Privacy and Consent
Declaration
I declare that to the best of my knowledge, the information I have supplied in this application (including any Curriculum Vitae and/or Cover Letter I have provided) is correct. I understand that if any false or deliberately misleading information is given, or any relevant material withheld, I will not be employed, or if I am employed, my employment will be terminated.
Referees
I consent to Council seeking verbal or written information about me from my nominated referees and authorise the information be released by them to Council for the purposes of ascertaining my suitability for the position for which I am applying. I understand that such information is supplied in confidence as evaluative material and will not be disclosed to me.
Pre-Employment Checks
Where relevant to certain positions, pre-employment checks such as health checks, psychometric tests, credit checks, criminal conviction checks (Ministry of Justice and Police vetting), and visa checks may be undertaken for shortlisted candidates to assess suitability for a certain role.
Before being employed by Council in any safety sensitive position, applicants must undergo a drug test. Positions outside of safety sensitive areas may also require pre-employment drug testing at Council discretion. If an applicant fails the drug test, they will not be considered for appointment.
I understand that I may be required to give my consent for relevant checks and that any offer of employment if made is conditional upon the results of such checks. I consent to Council having access to and use of information arising from pre-employment checks for the purpose of considering me for appointment.
Verification of Qualifications
I consent to Council seeking verification on a confidential basis of my academic record as described in my application. I understand that this information will be used for the purposes of verifying my academic record for the vacancy for which I am applying. I authorise the release of this information to Council.
Privacy Statement
Council stores information collected in job applications on a secure platform with all reasonable technical and process controls. We use the data collected to communicate with you and determine whether your qualifications and experience meet the requirements of the vacancy applied for.
Unsuccessful job applications are held in case another suitable vacancy arises that we'd like to contact you about. When we have no further need to hold your personal information, we will securely delete the information or anonymise it. We will delete your information at an earlier date if you so request.
Yes, I understand and agree to the Privacy and Consent declarations above*
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Questions What is your salary expectation? What is your legal entitlement to work in New Zealand? * New Zealand citizen New Zealand resident or permanent resident visa Visa to work in New Zealand None of the above If you cannot work in New Zealand indefinitely, please explain your circumstances. Do you have any commitments at this time which may prevent you attending your place of employment now or in the future? * Yes No If 'Yes', please explain: Do you have a current driver's licence? * Yes No If 'Yes', what class(es) do you hold? Class 1 -Full Car Licence Class 2 - Medium Rigid Vehicle Class 6 - Motorcycle Licence Class 8 - Restricted Any licence endorsements? Please specify: Have you been convicted of any offence in the last ten (10) years (not concealed under the Criminal Records (Clean Slate) Act 2004)? * Yes No If 'Yes', please explain: Are you awaiting the hearing of charges in a civil or criminal court of law? * Yes No If 'Yes', please explain: Have you had an injury or illness that may affect your ability to perform the duties of this job? * Yes No If 'Yes', please explain: Yes No Have you previously worked for PNCC? If so, please provide details: Did a PNCC staff member refer you to this position? If so, please name: If you are shortlisted for this position, would you like to have whanau/family support at the interview? * Yes No Please explain your relevant experience: What motivated you to apply for this position? * Your IP address (15.158.60.57) has been logged. 251 Hits.#J-18808-Ljbffr
