Full time Competitive salary plus life and medical insurance Here at Powerco, we're busy keeping the lights on and gas flowing to more than 430,000 homes, businesses, and organisations across the North Island. Right now, our team is going through change - we've merged two parts of the business together to make for a stronger customer centric team, and in doing so, we're looking for someone amazing to help shape and develop our Customer Hub. The Customer Hub is home to our customer experience streams – The Gas Hub, Customer Experience (complaints and resolutions) and Smart Metering. Eventually we'll add more streams of the business into our team, and you'll be the leader behind making this work! The purpose of the Customer Hub Manager is to be an advocate and champion for our customers and communities. You'll do this by coaching our leaders, improving our customer functions and being the customers voice within our business. In this role, you will get to: Champion our tikanga: Culture, identity, and purpose Advocate the customers perspective: Improve our customer experience functions. New ideas, new tools, new techniques. Coach and mentor team leaders: Provide your leaders with the skills, support, and opportunities they need to build culture strong teams. Build relationships: Work on ideas, strategies, and projects within our wider team to help improve our team functions and to build collaborative relationships. Skills & Experience We're looking for a superstar. Someone who understands the inner workings of creating culture and customer strong teams. A person that can look at a potential issue, find well balanced solutions, has the confidence to decide, and flexes their communication and relationship skills to make it happen. If you can create relationships with people from all walks of life – customers, contractors, business partners, we want to hear from you. We're after a champion for our customers and a champion for our team – this means someone who is resourceful, innovative, and brave. You'll challenge the norm, you'll embrace change, and you'll support our people to do it with you. What's in it for you? o Working flexibility to give you work/life balance o Great office environment, team culture & social activities o Health and Wellness – flu vaccinations, access to regular health checks, fruit in the office o Healthcare scheme - Medical insurance package All applications must have a cover letter. We want to know about you - tell us how your experience in all, or some, of these areas, make you the perfect fit for our team and our customers. Tell us why we'd be silly not to offer you a seat at the table! Apply now! All applications without a cover letter will not be considered. Only people with the right to work in New Zealand may apply for this position. For advice on obtaining a New Zealand work or residence visa visit Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won't apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
