Customer Experience Specialist – NZ's Coolest Business Banking FintechDo you love helping people?
Are you the type of person who thrives on turning challenges into opportunities to delight others?
Do you want to be part of a team that's revolutionising the way businesses bank?
If so, we want YOU to join our team at Emerge & SquareOne as a Customer Experience Specialist.Here's what you'll be doing:Customer Hero in ActionBe the friendly face of Emerge - the best banking alternative for small businesses in NZ & SquareOne - a tool for teaching Kiwi kids how to be great with money.
You'll be engaging with our customers to ensure they have an amazing experience from start to finish.
Whether it's answering questions, resolving issues, or guiding customers through our platform, you'll be the trusted expert who makes banking feel simple and exciting.Problem Solver with a SmileWhen problems arise, you'll jump in and tackle them head-on, providing solutions that leave our customers feeling heard and valued.
You'll take the time to understand their needs and work collaboratively to resolve their challenges.Feedback ChampionCollect valuable customer insights, from feedback surveys to one-on-one conversations, and use them to suggest improvements that will make Emerge & SquareOne even better.
You'll help us continuously refine our platform and service to make sure our customers always get the best experience.Team PlayerWork closely with other teams (like Marketing, Product, and Tech) to ensure customer feedback is heard and acted upon.
You'll be the link between our customers and the rest of the business, sharing insights to help shape product features and customer communications.What makes you a fit:You genuinely love helping people and have a natural ability to make others feel comfortable and valued.You're a problem solver who sees challenges as opportunities for improvement.You're a great communicator and know how to adapt your style to connect with different people.You're proactive and take the initiative—if something needs fixing, you're already on it.You're excited about learning and growing in the fintech world.You have some experience in customer service or support (bonus if it's in fintech, but not essential!).
(Bonus but not required) You've got a tertiary qualification and are ready to show the real world what you're made of!What you'll get in return:The opportunity to work at the cutting edge of fintech, transforming the way businesses manage their banking.A supportive and collaborative team that values creativity, initiative, and great ideas.A chance to grow and develop in a fast-paced startup environment, with plenty of opportunities for personal and professional growth.Competitive salary and benefits, and the satisfaction of knowing you're helping small businesses succeed.Ready to join the coolest fintech in NZ?
Apply today and help us shape the future of business banking!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Experience Specialist?
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