Customer Experience Specialist Permanent Position with a Wellington-Based Organisation Collaborate with a Close-Knit Team to Resolve Customer Queries Location: Petone, Wellington Salary: Up to $80,000 Depending on Experience Hybrid Role: Office-Based, Monday – Friday, with 2 Days WFH Post-Training We have a fantastic opportunity for a customer-focused professional who excels at resolving complex queries, has strong analytical and investigative skills, and is driven by results. You'll be joining a tight-knit team committed to delivering exceptional communication to customers while building solid relationships with both internal and external stakeholders.
What's in it for you? A diverse role where you can enhance your skills, contribute meaningfully, and make a difference Be part of a rapidly expanding commercial organisation Competitive base salary with an additional 10% Annual Bonus based on performance Key Responsibilities: Manage investigations, ensuring customers are well-informed throughout the process Manage both simple and complex customer complaints via phone and email Foster strong relationships with internal and external stakeholders to support investigations Provide social media support when required by the communications team Skills and Attributes Required: 2-3 years of customer resolution experience, including conflict resolution and complaint management Analytical mindset with proven experience in report management and writing Proficiency in MS Suite and technically savvy Excellent communication and interpersonal abilities, capable of engaging with a diverse audience Exceptional attention to detail A proactive individual who takes initiative Ability to thrive in a fast-paced environment with a "can do" attitude If you are looking for that next step in your career and have an agile, adaptable professional approach and are passionate about customer resolution, apply now!
Please apply online or contact Laura Halstead at email: ****** quoting reference 128383
#J-18808-Ljbffr