At ICE, we're not just about providing support – we're dedicated to crafting exceptional experiences for every individual we work with. As a Customer Experience Specialist, you'll step into a role that's dynamic, engaging, and rewarding, where you'll have the opportunity to make a real difference every day.
Job DescriptionWhat You'll Do: As a vital member of our team, you'll take on a diverse range of responsibilities, including:
Prompt and Precise Communication: Manage and respond to various inquiries efficiently, ensuring accuracy and timeliness in every interaction.
Streamlined Messaging: Oversee all communication channels to maintain consistent and clear messaging across block courses, online classes, and tutor sessions.
Comprehensive Documentation: Handle block course reporting and generate detailed progress reports to ensure accurate tracking of student development.
Safety and Certification Support: Facilitate bookings for essential safety courses and Aspeq Examinations, contributing to the safety and certification of our students.
Student Support: Provide assistance throughout the learning journey, acting as a welcoming and helpful guide on campus.
Liaison Role: Act as a bridge between customers, management, tutors, and external stakeholders, ensuring seamless communication and collaboration.
Desired Skills and ExperienceWho We're Seeking: We're looking for an individual who will embody our values and are equipped with the following qualities:
Empathetic Communicator: Patient, energetic, and exceptional in communication, with a genuine desire to assist others.
Detail-Oriented: Possess strong organizational skills and attention to detail, coupled with the ability to manage time effectively and take initiative.
Problem-Solving Skills: Adept at troubleshooting and finding innovative solutions, with a commitment to follow-through and resolution.
Tech-Savvy: Proficient in Microsoft Office, particularly within the 365 environment, and comfortable with modern tools and platforms.
Why Join Us: At ICE, we're not just a company – we're a community. Joining our team means being part of a supportive environment where teamwork, flexibility, and adaptability are celebrated. We value your input and are committed to continuous improvement in both customer experience and operations.
Requirements: Experience in customer support (backgrounds from various industries are welcome).Ability to multitask, prioritise, and maintain clear communication.Proficiency in Excel.If you're ready to take the next step in your career and become an integral part of our team, we'd love to hear from you! Apply now and embark on a journey where your passion for customer service meets endless opportunities for growth and development.
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