Customer Experience Representative - Overnight team A competitive salary of $58,650 annually + benefits! Are you a night owl wanting to work from home? Exceptional training and on-boarding Ongoing support and career development opportunities This is us. Where making an impact matters.
This is a great opportunity for motivated individuals to join our vibrant Contact Centre team. This is a foundation level role within the banking industry and a great opportunity to learn about banking and financial service sector from the ground up, with the support of coaches and leaders, helping to set you on a pathway for a successful banking career.
Our afterhours team play a crucial role supporting our customers in their time of need. They might be overseas, or here at home. You'll be responding lost or stolen cards, reports of fraudulent activity and general account questions including answering customer emails.
Our contact centre is open 7 days per week 24/7. The overnight shifts we have available are:
Friday, Saturday and Sunday 9.30 pm - 8.00 am, (30 hours per week) Saturday and Sunday 9.30 pm - 8.00 am, (20 hours per week) Friday, Saturday and Sunday 4.00 pm - 10.00 pm, (16.5 hours per week). This is us. Where your expertise matters.
At Kiwibank, we will help you build on your strengths and learn new skills. We are looking for people that have the right attitude, aptitude and resilience to thrive in a values based, customer centred environment.
You're a night owl and have a lifestyle that suits these hours Experience working from home independently, and have a suitable home office Must have Fibre internet Minimum 2 years customer service experience, ideally in a contact centre An excellent phone manner and communication (both written and verbal) You are cool, calm, and collected and passionate about providing advice and support. Resilient and thrive in a fast-paced customer environment. You are genuinely passionate about delivering stellar customer service. Proficient with using technology and multitasking between different systems while actively listening is essential. Ultimately, you are a flexible team player with a motivated approach to life, looking to be part of a friendly, positive working environment. . Applications close 18th April 2024. You will need to be available for the full-time training which is 8.30 am to 5.00 pm Monday to Friday for the first two weeks. Training for our remote roles, is done virtually. On week three you will begin your rostered shift.Applicants must have NZ residency and will undergo credit and police vetting checks and must have fibre internet.
Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.
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