About the Opportunity:
Our Customer Experience team is looking for an effervescent and kind, solutions-focused Customer Experience Representative with a passion for delivering exceptional, quality customer service. These front-facing positions play a key role in creating the overall customer experience and building rapport with our customers.
With a focus on continuous improvement, we've been on a journey re-evaluating our customer service offering to the community and we're looking for the right candidates to help us bring our 'first contact resolution' vision to fruition.
Customer Experience Representatives are the first point of contact to handle all customer interactions through either phone, email, website, or social media channels in a friendly, professional, and efficient manner. There will also be the expectation to provide support across the wider customer experience team as required, including the payments counter. This is a one-year fixed-term position based in Napier.
In this role, you'll:
Be the first point of contact for our community across multiple channels including phone, email, website, and social media
Handle enquiries and provide solutions with a focus on first-contact resolution
Process various financial transactions and maintain accurate records
Build strong relationships with both internal and external stakeholders
Contribute to continuous improvement initiatives to enhance our customer service
Work in a supportive team environment where your ideas and initiative are valued
Have opportunities for growth and development within the organization
We offer a positive work culture focused on partnership, accountability, transparency, and excellence, along with the satisfaction of contributing to the wellbeing of our region's environment and community.
About you:
You're a people person who thrives on helping others and has a natural talent for building rapport.
Your friends would describe you as someone who:
Has a kind, friendly, and empathetic personality with a great sense of humor
Stays calm under pressure and approaches challenges with a positive attitude
Takes pride in delivering exceptional customer service
Is naturally curious and enjoys learning new things
Brings energy and enthusiasm to everything you do
To succeed in this role, you'll need:
Experience in customer service or a similar customer-facing role
NCEA Level 2 or equivalent qualification
Strong computer skills and comfort with learning new systems
Excellent communication skills and attention to detail
A valid driver's license
Cash handling experience and comfort with financial transactions
The ability to work independently while being a great team player
An appreciation for tikanga Maori and commitment to incorporating Te Reo Maori in relevant interactions
Most importantly, you'll share our passion for serving the community and protecting our region's natural resources for future generations.
How to apply | I pehea ki te whakauru:
Applications close 15 December 2024 however we will be interviewing suitable candidates as they apply so please express your interest for the role ASAP.
All applicants must have existing rights to work in New Zealand.
We value diversity and as such we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Please apply via Seek.
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