Customer Experience Manager- ESS WhenuapaiJob security and stability at an essential service organisation!Competitive hourly rate and corporate benefits such as discounts on Health insurance etc!Learning, development and career progression opportunities that is varied and exciting!Our ESS team are currently inviting applications for a Permanent Full Time Customer Experience Manager at NZDF-Whenuapai. This is a managerial role which requires flexibility to work over weekends. You will be responsible for organizing and managing the front of house, back of house, bars, retail sites and overall customer experience within this site. This also includes transportation, logistics and function planning & delivery in accordance with the standards required by the New Zealand Defence and Compass Group.
for providing exceptional services that meet client and management expectations will be involved in the development and training of all front of house and customer interactive teams in their specific departmentsparticipating in the menu development processes in conjunction with the Executive Chefensuring that all tasks associated with food regeneration, transport and logistics are performed with due regard for all Health and Safety and Food Safety regulations.About you: As a successful candidate you will have a minimum of 5 years' experience in Administration and in a Customer Service Management role ideally in a hotel environment and have worked in the food services industry. You should have a proven ability to anticipate customer needs and exceed customer satisfaction standards, your strong finance acumen will create operational efficiencies for the organization. Your ability to track and improve customer service will lead you to create an experience for the clients rather than just a service. So, come help us brighten everyone's day!
Competitive remuneration.Training & Development ProgramsDiscounts on Medical insurance, and banks, to hotels, insurance, and more!Rewards and recognition.EAP ServicesMo matou / About us: We are New Zealand's leading and largest provider of food and support services across multiple industries.These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.ESS currently delivers the best hospitality and catering services to many Defence sites in New Zealand and around the world. We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.Our people are awesome, they breathe life into our brands and make great things happen!Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.Kia whakaarohia koe mo tenei turanga / To be considered for this position you: will be in New Zealand already, a New Zealand citizen or resident or be in position of a valid NZ work visa.will need to Pass a Pre-employment Background Check (Security Clearance and Police Vet) and must be maintained for this position.If this sounds like you, click 'Apply' now!!!
Expertise Customer Service, Hospitality & Tourism, Sales and Marketing
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