We Offer: At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.
By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further.
The Position: The Customer Experience Consultant (12-month contract position) is responsible formanaging the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description: Be the primary point of contact for customers and ensure smoothexecution of the end-to-end shipment lifecycle, by working closely withthe customer as well as internal stakeholders.
Understanding of external factors impacting Customer's supply Chain &understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able torespond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk productoffering.
Cross-sell & upsell Logistics and Services products to customers.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.
Willingness to go the extra mile towards the customers & with focus onproviding solutions.
Please note this is a 12-month contract role.
Job Requirements: Knowledge of shipping, supply chain or logistics industry preferred
Excellent Stakeholder management-,interpersonal-, and communication-skills
Energetic, well-organized, and self-Initiated
Analytical and problem-solving skills
Good process understanding &digital proficiency
Strong Microsoft office skills
Ability to work under pressurekeeping quality in focus
Strong cost conscious and optimization mindset
Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required. # LI-SK3
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******** .
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