Who we are: FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company.
We help everyday Australians maximize their salary by administering employee benefit programs and help them to get into the car of their dreams.
We have a strong company culture that values our people and are proud to present you with this opportunity to join our team.
We support all types and sizes of businesses to acquire and effectively manage their vehicles.
Our Promise FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who we're looking for: To provide exceptional customer service and support to our customers, sales teams, and other operational functions within the business.
To enable the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience.
Helping the business deliver an outstanding Net Promoter score (NPS) through the delivery of customer-centric outcomes.
What you'll be doing: Customer ExcellenceUnderstand the customer's industry drivers, business objectives, and organization to develop effective growth/maintain/manage strategies.Right first-time responses with all activities.Customer lifecycle administered and managed right first time from quote to full in-life management.Generate customer quotes within SLA's.Delivery support to our customers and Sales professionals for onboarding and in-life management activities within SLA's.Drive early engagement in the customer buying process - diagnosing customers' needs and tailoring solutions to match.Champion the customer needs and requirements within the FleetPartners organization and work closely with the Sales Team to ensure customer satisfaction.Utilize customer surveying solutions made available by the business actively.Enable the Sales teams to seek opportunities for competitive migration.Achieve Sales budget targets while following established pricing policies and effective communication.Manage and maintain a balanced approach to superior customer service and strategic account planning.Identify new sales opportunities and provide consultative support by supporting sales with their value propositions.Manage and build customer contacts, serving as the customer's ambassador, trusted advisor, and advocate.Establish oneself as a focal point for Sales relationships and assist with information for contract negotiations.Manage all sales and operational-related activity through accurate, timely, and detailed use of the Customer Relationship Management (CRM).Effective Team Member:Collaborate with FleetPartners team peers to share and impart knowledge.Leverage resources to address customer drivers and initiatives in a consultative manner.Guide and leverage Sales interactions with the customer.Maintain a high degree of awareness of customer's next best alternatives and communicate competitive challenges to sales management.Adhere to the FleetPartners Values and Code of Conduct at all times.Adhere to all company policies and procedures.Minimum Requirements: Tertiary qualified in Finance/Business.Sales support experience.Basic experience as a customer experience specialist.Proven experience in cross-selling and consultative selling.Demonstrated experience in customer engagement and building long-term relationships.Solid understanding of customer financials.Proven experience in the customer experience journey.We offer: Up to 27 days annual leave, flu jabs, corporate discounts, and hybrid working arrangements.Promotion and secondment opportunities for team growth.Quarterly recognition awards, office/external events, and celebration of our core C-A-R-E values.Next Steps If you are successful in your application, we will be in touch with you soon.
Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.
Awards Toitu net carbon zero certification WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women
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