ASX 300 listed financial services organisationFlexible & hybrid working arrangementsEllerslie location
Do you want to:
work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to success?work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?be recognised and rewarded for your performance? work for an organisation where 'C-A-R-E' are their values?have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners Group might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we're looking for:
We are currently looking for an experienced Customer Experience Consultant to join our high energy, friendly and passionate Customer Experience Team at our Ellerslie, Auckland office.
You will be responsible for:
Responsible for the management of a variety of customer queriesPoint of contact for all "in life" customersProactively contact customers and internal stakeholders to resolve customer cases and queriesBe actively available to answer inbound calls and email queries from customersManage and prioritise a combination of both inbound phone and email-based customer cases and queries
Requirements
Demonstrated ability in a fast-paced customer service environmentExcellent verbal and written communication skillsHigh attention to detail, problem-solving skills and ability to multitaskAbility to work both autonomously and as part of a dynamic teamPassionate about providing the best customer experience when resolving queriesPrior experience in an inbound customer call-centre environmentAbility to adapt to different customer queries and apply knowledge of various products and servicesFleet or leasing experience or exposure in the automotive industry desirable
Benefits
5 additional days of annual leave per year16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carersa 'Dress for your Day' policyflexible and hybrid working arrangementsSouthern Cross Health Carean extensive range of other employee benefits
If you think you have what it takes please reach out to us - we can't wait to hear from you!
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