We are currently seeking a motivated and skilled Customer Experience Consultant to be part of our team. As we strive to achieve our ten-year strategy, there are a number of digital projects that need to be delivered in order to streamline our business processes and enable us to deliver an exceptional customer experience. We need an experienced and visionary Customer Experience Consultant to lead, shape, and support the delivery of the overall future state customer journey.The CX Consultant will be responsible for designing, implementing, and optimizing customer experience initiatives and business processes to deliver a world-class customer experience and align business goals with customer expectations.This role will work closely with existing team members, coaching and mentoring the team and creating an internal centre of excellence. Additionally, this role will support the delivery of insurance sustainability initiatives, including product rationalization.The role requires a strong analytical mindset, exceptional communication skills, and a customer-first approach to deliver innovative solutions that elevate our brand reputation.About the CompanyUniMed is a not-for-profit, member-focused organization specializing in health and wellbeing services, including workplace health insurance. We are dedicated to keeping working New Zealanders and their whanau in lifelong good health, and we are looking for a digital delivery expert and change champion to help our team unlock their potential.Our vision is to enable healthier, happier people so our nation can thrive. Our goal is to be a preferred and trusted health, safety, and wellbeing partner of New Zealand businesses and their people.We are a growing business in exciting times. We are poised to increase our customer base by 25% from mid-2024 and we now proudly have two brands in the market with a revenue of $140 million. Our team includes over 100 dedicated professionals, marking a significant milestone for our organization.This role is fixed term for 12 months.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Experience Consultant?
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