An exciting opportunity has arisen to join our Customer Experience Team as a Customer Experience Advisor on a 6-month fixed term basis based at either Bishop Auckland or Seaham. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers.
If you aren't sure you meet 100% of the criteria but think you would be great in this role, don't let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.
Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.
About the Role Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services.
The successful candidate will:
Be responsible for providing a first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of believe housing's services.
Respond to all types of customer enquiries, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.
Be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.
Promote and maintain excellent customer relationships, adopting a customer-focused approach at all times.
Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £25,446 – £26,717 per annum pro-rata, some of our top benefits and rewards include:
31-33 days of annual leave pro-rata
Working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
An excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
Up to four days paid volunteering leave each year
Apply Now If you believe that you demonstrate our values and can bring something special to this role, then apply now . We're looking forward to hearing from you.
Here at believe housing we are a disability confident employer; if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
Closing date for applications is 11.59pm on Wednesday, 23 October 2024.
All applicants must go through our website.
Interview date to be confirmed.
Previous applicants need not apply.
Interested? If you believe that you demonstrate our values and can bring something special to this role, then we are looking forward to hearing from you.
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