An exciting opportunity has arisen to join our Customer Experience Team as a Customer Experience Advisor on a 12-month fixed term basis
This is an exciting opportunity if you want to make a real difference. We believe in life without barriers.
If you aren't sure you meet 100% of the criteria but think you would be great in this role, don't let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.
Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.
about the roleCustomer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services.
The successful candidate will:
Be responsible for providing a first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of believe housing's services.You will respond to all types of customer enquiries, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience.You will be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service.You will promote and maintain excellent customer relationships, adopting a customer focussed approach at all times.Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £24,234 – £25,445 per annum, some of our top benefits and rewards include:
31-33 days of annual leave pro-rataworking the believe way allows us to be more agile in the ways we work and creates a great work-life balancean excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more detailsup to four days paid volunteering leave each yearIf you believe that you demonstrate our values and can bring something special to this role, then apply now .We're looking forward to hearing from you.
Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
Closing date for applications is 11.59pm on Monday, 1 April 2024All applicants must go through our website.Interview date to be confirmed.Previous applicants need not apply.interested?If you believe that you demonstrate our values and can bring something special to this role, then we are looking forward to hearing from you.
Chartered Institute of Housing Northern Awards 2021
Homebuilder of the Year 2020UK Housing Awards
One Carbon World
Employer Recognition Scheme - silver awardLevel oneDisability Confident
two start outstanding to work for 2023Top 75 Large Companies to Work For 2023The North East's Top 25 Best Companies to Work For 2023Housing's Top 10 Best Associations to Work For 2023Green Business of the Year 2022North East England Chamber Business Awards
Best Repairs and Maintenance Team 2022Northern Housing Awards
Housing Organisation of the YearChartered Institute of Housing Northern Awards 2021
Homebuilder of the Year 2020UK Housing Awards
One Carbon World
Employer Recognition Scheme - silver awardLevel oneDisability Confident
two start outstanding to work for 2023Top 75 Large Companies to Work For 2023The North East's Top 25 Best Companies to Work For 2023Housing's Top 10 Best Associations to Work For 2023Green Business of the Year 2022North East England Chamber Business Awards
Best Repairs and Maintenance Team 2022Northern Housing Awards
Housing Organisation of the YearChartered Institute of Housing Northern Awards 2021
Homebuilder of the Year 2020UK Housing Awards
One Carbon World
Employer Recognition Scheme - silver awardHear from our people about why they love working for believe housing.
We're proud to have achieved a number of different awards here at believe housing, thanks to the hard work of our fantastic staff.
At believe housing, we reward and empower you to work the believe way. You have the freedom to choose when and where you work to best meet business needs.
Hear from our people about why they love working for believe housing.
We're proud to have achieved a number of different awards here at believe housing, thanks to the hard work of our fantastic staff.
At believe housing, we reward and empower you to work the believe way. You have the freedom to choose when and where you work to best meet business needs.
Hear from our people about why they love working for believe housing.
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