This is a 12 month fixed term opportunity.
Please note the internal title is Customer Excellence Representative.Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia.
As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.Our Customer Excellence team is all about delivering an excellent customer experience for Retail customers and Field Service Partners.
As part of this team, this role will act as a key business contact point for all Retail customer enquiries and Field Service Providers.Key Responsibilities:Responding to general enquiries received via phone or email promptly and efficiently with excellent customer service focusing on first call resolution.Resolving issues to facilitate the completion of work orders.Managing service requests end to end.Being proactive in identifying areas for continuous improvement.Working within set standards and processes to ensure Bluecurrent meets its compliance requirements.Liaising with the relevant parts of the business and service providers to investigate and resolve complaints promptly.Who We Are Looking For:We are looking for a great team player who thrives in a busy and collaborative office environment.
You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and on-call rosters, as and when needed, along with:Previous customer service or call centre experience with a strong commitment to quality outcomes and customer satisfaction.Excellent written and verbal communication skills, and the ability to communicate effectively with both internal and external customers.Customer resolution experience in managing customer issues.Advanced MS Excel skills.High accuracy with attention to detail in processing documentation.Personal resilience, and a positive and enthusiastic attitude.About Us:Bluecurrent is jointly owned by Vector and QIC.
We are a highly successful smart metering and data services company that operates in New Zealand and Australia.
With more than 15 years' experience behind us, we are a new company with strong foundations and ambitious goals.It's a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change.
Changes that can make a difference are often informed by the data we provide.Bluecurrent's team is made up of people with diverse skills, values, backgrounds, and experiences.
We respect people's differences, including gender, ethnicity, disability, age, sexual orientation, race, and religion.Our Values:Collaborate – we are a tight-knit group that works best when we work together.Innovate – we are stepping up to solve challenges in new ways.Deliver – we do what we say we will do.
It's what we've always done and always will do.Additional Information:As we continue to grow, there are many future career pathways for our people.We offer:Opportunities for career progression.A fun and collaborative environment.Potential for flexible work hours.Health and wellbeing support.Subsidised life and income protection insurance.Study support.If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792.As part of the recruitment process, if we progress with your application, we will complete background and pre-employment checks, such as drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.
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