Job Category: Banking and Financial ServicesAbout you:Passionate about delivering a positive customer experienceA clear and confident communicatorPossess a keen eye for accuracy, ensuring every task and customer interaction is handled with precisionProficient with computers and Microsoft Office, comfortably navigating software and applications to support your daily tasksExcel at working well with others, actively collaborating and contributing to a positive and productive team environmentJob DescriptionWhat Your Day Might Look LikeLoading and configuring new applications, ensuring they meet our quality standards and run smoothly. Providing exceptional customer support via phone or email, addressing inquiries, and troubleshooting issues. Resolving customer challenges efficiently, aiming to create a positive and seamless experience. Collaborating with team members to improve processes and share insights on customer needs.Desired Skills and ExperienceAbout LibertyHelping people is in our DNA. As a leading non-bank lender in New Zealand, for decades we have been providing free-thinking loans and have helped more than 850,000 people get financial across Australia and New Zealand. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we're incredibly proud of the diverse and inclusive culture we've built. We're living this commitment through our gender equality, disability, LGBTQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.We are thrilled to be the Employer of Choice in 2023 and Employer of the Year at the Women in Finance Awards 2023.Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.
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