This is an opportunity for you to join our Data, Digital & Analytics Domain as a Customer Engagement Analyst.
We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers.
This role requires a lot of problem solving & structure but in return you will be part of building a world leading capability for customer engagement.
This is an Auckland based role, the team office anchor day is Wednesday, and then either a Monday/Friday & another day of your choice.
What is the team culture and environment like?
The team is supportive and open, working collaboratively to create an environment where we can continually develop.
The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.
What projects / work will the candidate be working on now and into the next year?
Implementing an advanced customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
What are 5 day to day tasks the person in this role will complete?
Help business stakeholders determine the potential value associated with Next Best Conversation or Campaign.
Providing guidance and consultancy to business stakeholders, accelerating or modifying requests to keep them aligned with governance or execution mandates.
Translate business ideas and concepts into well-specified requirements for NBCs and Campaigns using a brief including metrics for follow up.
Conduct data exploration to assess data sources and availability.
Estimate target group size and results.
What will success look like for the candidate in this role?
Great relationships with your stakeholders and colleagues.
An excellent knowledge of the data available in your area.
A strong portfolio of communications implemented and delivering brilliant outcomes for customers.
What attributes will this person display in order to be successful in this role?
2+ years' experience in a data-driven marketing comms role or similar.
Proven campaign management, business analyst or data analysis experience.
Strong interpersonal and communication skills.
Ability to manage multiple activities, priorities, and conflicting deadlines.
Experience in agile ways of working.
If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
Please note applications for this vacancy will close on Monday 14 October at 5pm.
Job details Reference # 147202 Posted on 30 Sep 2024 Location(s) 80 Queen Street - Auckland Expertise eCommerce/Analytics, Projects & Delivery, Market Research & Analysis, Marketing Communications, Modelling & Analytics #J-18808-Ljbffr